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The HumCrew platform

The command center for the company doing the work

Calls, texts, website chat, customers, scheduling, crews, jobs, estimates, payments, and follow up belong to one operation. HumCrew gives your team one place to see it and move it.

HumCrew command center Live

Good Fence Co. / Overview

The operation

New lead

Calls and texts

Covered

Appointments

Moving

Estimate pipeline

Active

Unified inbox

Needs your attention

Open inbox
SMegan FosterFence estimate follow upSMS
CLuis SantosGate service requestCall
WNew customerWebsite chatWeb

Next visit

Onsite estimate

3:00 PM · Mile High Crew

Connected work

VoiceTextCalendarStripe

Product preview with demo data

Core platform

The customer journey stays connected

01

Communications

One inbox for every conversation

Voice, text, and website chat arrive with the customer, business, direction, status, and conversation history attached. During a call, HumCrew can check the real schedule, offer routed openings, and book the accepted time.

  • Inbound and outbound voice
  • Twilio text messaging
  • Schedule-based smart routing
  • Human takeover

02

Customers

A practical CRM for the work

Keep the contact, service need, source, property information, communication consent, leads, appointments, jobs, and estimates connected to the same customer.

  • Customer history
  • Lead pipeline
  • Consent controls
  • Source tracking

03

Schedule

Appointments that know the business

Book internally, during an AI call, or through a public scheduling page. HumCrew checks daily territories, working hours, active appointments, travel gaps, and nearby visits before it offers a customer a time.

  • Public self-booking
  • Voice booking
  • Daily territory routing
  • Route-fit scoring

04

Website

One configurable embed for chat and booking

Each company can control its chat greeting, brand color, screen position, booking days, hours, appointment length, notice window, and booking horizon from the command center.

  • Floating chat widget
  • Tenant branding
  • Copyable embed code
  • Live preview

05

Work

Jobs and estimates in context

Create work orders and itemized estimates without losing the conversation that started the job. Amounts, tax, customer, job, and proposal status remain connected.

  • Work orders
  • Line items
  • Tax and totals
  • Proposal status

06

Money

Payment tied back to the job

Open a Stripe checkout from an eligible estimate or invoice and retain the customer, document, amount, and payment state in the operation. The public demo remains in test mode.

  • Stripe checkout
  • Invoice context
  • Payment events
  • Payment status

07

Control

Automation with a visible safety mode

Choose whether the account is off, approval required, or automatic. Create, pause, and enable workflow configurations while the most restrictive rule remains in control.

  • Account safety mode
  • Workflow configuration
  • Approval controls
  • Tenant-scoped controls

Identity and access

One person. One account. The right operation.

HumCrew reconciles trusted Google and Microsoft identities to the same approved email account. Memberships keep each person inside the companies and responsibilities they are allowed to manage.

Google

Approved users can sign in with their existing Google identity.

Microsoft

Microsoft Entra ID sign-in can connect to the same approved user account.

Invited email

Secure invitation links create tenant-scoped email and password access.

Role-based permissions

Owners, administrators, dispatch, sales, crew, finance, marketing, and read-only roles see the appropriate operation.

Multi-business by design

Separate companies without separate chaos

An owner can keep fencing, guardrail, HVAC, landscaping, or another service company separate while switching between them from one secure account. Each business retains its own customers, conversations, schedule, jobs, crews, estimates, and settings.

Connected providers

Twilio
ElevenLabs
Stripe
Google
Microsoft
Your systems

Provider names describe the technical connections configured inside HumCrew.

Configured for the trade

The platform stays consistent. The questions change.

Fence companies

Material, footage, gates, property type, territory, site visits, and custom fabrication context.

HVAC and urgent service

System type, symptoms, urgency, service plans, availability, and dispatch context.

Landscaping and recurring work

Property details, requested service, frequency, access notes, routes, and crew context.

Your service business

The terminology, qualification logic, companies, locations, roles, and integrations your operation actually uses.

See it with your workflow

We quote after we understand the operation

Bring the companies, locations, people, phone workflow, and software you run today. We will show you the live platform and scope the right configuration.